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Our promise

Our bad-ass money-back guarantee

We want you to be satisfied. But we also know that sometimes that just doesn't work. There may be many reasons for this.
Our customer service gives everything to help you. In most cases we can do that. Write us if you are stuck. And if it just doesn't fit:


Our promise

As a private customer you can return your order - also used - within one month and get back the full purchase price including shipping costs.


The conditions

  • This guarantee is only valid for new goods from our production (Badass eBikes GmbH), ordered in our webshop (www.badassebikes.com).
  • We do not provide any guarantee for goods from third party manufacturers and products from the category Refurbished.
  • Products that have become unusable due to firmware updates or modifications to the e-bike (motor, display, battery, etc.) are excluded from the warranty.
  • The month is valid from the date of dispatch.
  • The refund will be made via the originally chosen payment method. You will be refunded the actually paid amount.
  • If you return only a part of your order, we will refund your payment proportionally, but without shipping costs.
  • The refund will be made after the return shipment has been received and checked by us within one week at the latest.
  • You will have to pay the costs for the return shipment.
  • There is no legal claim. The legal warranty and your cancellation right remain unaffected.

Claiming

Please contact us by e-mail or contact form and state the order or invoice number. Send the return safely packed and franked to the following address:

Badass eBikes GmbH
Muehlstr. 88
63768 Hoesbach
Germany

Please enclose the order or invoice number with the return shipment!

We recommend you send the return as an insured parcel with shipment tracking.

FIRMWARE-UPGRADE WARNING!

Unfortunately, firmware updates/upgrades are at the same time also a gateway for their unwanted features, which take away the choice of tuning or limit it.

We therefore recommend our customers not to carry out any upgrades/updates of the motor firmware or have them carried out at present in order to retain the option of selecting the tuning/original state. This applies in particular in connection with workshop work on your e-bike.

PLEASE NOTE

  • The badassBox is not to be used in normal road traffic or in areas regulated by the Road Traffic Act!
  • Use is only permitted on private property or for example for competition or test purposes.
  • Mounting the badassBox may lead to a loss of the bicycle warranty.
  • Use of the badassBox is entirely at your own risk and danger.
  • The manufacturer accepts no liability for damage to property and/or persons arising from inappropriate use of the products.
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Australia New Zealand

For deliveries to Australia, Canada or New Zealand please order from our official distributor

eBikes Parts and Accessories (Australia)

www.ebikespartsandaccessories.com
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Selon l'article L317-5 du Code de la Route du 24 décembre 2019, la vente de objet de dépasser les limites réglementaires fixées en matière de vitesse d'un cyclomoteur, d'une motocyclette, d'un engin de déplacement personnel à moteur, d'un quadricycle à moteur ou d'un cycle à pédalage assisté (vélo à assistance électrique/VAE) est interdite en France.
C'est donc avec grand regret que nous nous voyons contraints, avec effet immédiat de ne plus envoyer en France et dans les territoires d'outre-mer français.

— Votre équipe de Badass eBikes