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Our promise

Our bad-ass money-back guarantee

We want you to be satisfied. But we also know that sometimes that just doesn't work. There may be many reasons for this.
Our customer service gives everything to help you. In most cases we can do that. Write us if you are stuck. And if it just doesn't fit:


Our promise

As a private customer, you can return your order within one month and receive the full purchase price including shipping costs. No matter why, even used.


The conditions

We only grant this guarantee to private customers if they ordered new goods from our production directly from us, i.e. at www.badassebikes.com. We do not provide any guarantee for goods from third-party producers or from the Refurbished category. The month starts from the date of dispatch. Repayment will be made by the payment method originally chosen. You will receive the actual amount paid back. If you return only a part of your order, we will refund your payment pro rata, but without shipping costs. The refund takes place within one week at the latest after we have received and checked the return. You bear the costs for the return.
There is no legal claim. The legal warranty as well as your right of revocation remain unaffected.


Claiming

Please contact us by e-mail if you wish to return your order in accordance with the above conditions. Tell us the order or invoice number.
Then send the return safely packed and franked to the following address:

Badass eBikes GmbH
Muehlstr. 88
63768 Hoesbach
Germany

Please enclose the order or invoice number with the return shipment!

We recommend you send the return as an insured parcel with shipment tracking.

FIRMWARE-UPGRADE WARNING!

Unfortunately, firmware updates/upgrades are at the same time also a gateway for their unwanted features, which take away the choice of tuning or limit it.

We therefore recommend our customers not to carry out any upgrades/updates of the motor firmware or have them carried out at present in order to retain the option of selecting the tuning/original state. This applies in particular in connection with workshop work on your e-bike.

PLEASE NOTE

  • The badassBox is not to be used in normal road traffic or in areas regulated by the Road Traffic Act!
  • Use is only permitted on private property or for example for competition or test purposes.
  • Mounting the badassBox may lead to a loss of the bicycle warranty.
  • Use of the badassBox is entirely at your own risk and danger.
  • The manufacturer accepts no liability for damage to property and/or persons arising from inappropriate use of the products.
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Australia New Zealand

For deliveries to Australia or New Zealand please order from our official distributor

eMTB Parts & Accessories
Palm Cove, 4879, QLD, Australia

www.ebikespartsandaccessories.com