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tested quality
many years' experience

Shipping


Fair and easy shipping costs

We ship your order Monday to Friday, often on the same day, as a package with tracking number from Germany via DHL. You will receive the tracking number automatically by e-mail after shipping.

Cost overview

Germany: EUR 4.90 incl. VAT EUR 4,78 incl. reduced tax (incl. islands, without Helgoland and Büsingen)
Europe: EUR 8,90 incl. VAT EUR 8,68 incl. reduced tax#
International: EUR 10,84 excl. tax
We also deliver to DHL Packstations!

Notes & exceptions

We deliver all over the world, with the following exceptions: USA incl. foreign territories and France (prohibited by law)
For deliveries to Australia, New Zealand, USA, Canada or France please order from our official distributor

eBikes Parts and Accessories (Australien)

A personal pickup is not possible. We do not have a shop.

Delivery times

Germany: 1–2 business days
Belgium, Denmark, Great Britain,
Netherlands, Austria: 2–4 business days
Sweden, Spain: 3–5 business days
Switzerland: 3–7 business days
Finland: 4–7 business days
Norway: 7–9 business days
Europe: 2–14 business days
Iceland: 2–4 weeks
Réunion: 4–7 weeks

Payment


Payment methods

For the payment in our shop we use the payment service provider Mollie, which offers you the following payment methods*:


  • Prepayment (SEPA-Banktransfer) You will receive the necessary data in the confirmation email after placing your order. Please note that a bank transfer within the EU can take up to 3 working days. Transfers from outside the EU can take much longer.
  • PayPal You will be forwarded to PayPal for the payment. 
  • Klarna Pay Later Buy conveniently on account and pay later. Klarna Pay Later is available in Belgium, Germany, Finland, Netherlands and Austria.
  • Klarna Slice it Buy comfortably on account and pay in instalments. Klarna Slice it is available in Germany, Finland and Austria.
  • SOFORT Banking A quick and easy method of payment by instant bank transfer. 
  • Giropay One of the most used online payment methods in Germany.
  • Credit Card Fast and easy payment by credit card.
  • Bancontact The most widespread payment method in Belgium.
  • eps The most commonly used payment method in Austria.
  • iDEAL The most commonly used payment method in the Netherlands.

All payment methods are of course free of charge on our part.
* Not all payment methods are available in all countries.

Unless you pay in advance, we will ship your order immediately.

Minimum order

There is no minimum order value, no matter what payment method, no matter to which destination. This is what we call customer-friendly.