Shipping
Fair and easy shipping costs
We ship your order Monday to Friday, often on the same day, as a package with tracking number from Germany via DHL. You will receive the tracking number automatically by e-mail after shipping.
Cost overview end customers
Germany: EUR 3.90 incl. VAT (incl. islands, without Helgoland and Büsingen) / free shipping from EUR 50,00
Europe: EUR 6,90 incl. VAT / free shipping from EUR 170,00
International: EUR 8,32 excl. tax
Europe: EUR 6,90 incl. VAT / free shipping from EUR 170,00
International: EUR 8,32 excl. tax
We also deliver to DHL Packstations!
Cost overview dealer customers
Germany: EUR 3.90 incl. VAT (incl. islands, without Helgoland and Büsingen) / free shipping from EUR 50,00
Europe: EUR 6,90 incl. VAT / free shipping from EUR 250,00
International: EUR 8,32 excl. tax
Europe: EUR 6,90 incl. VAT / free shipping from EUR 250,00
International: EUR 8,32 excl. tax
Notes & exceptions
For deliveries to Australia, New Zealand, USA, Canada or France please order from our official distributor:
eBikes Parts and Accessories (Australien)
A personal pickup is not possible.
Delivery times
Germany: 1–3 business days
Belgium, Denmark, Netherlands, Austria: 2–4 business days
Sweden, Spain: 3–5 business days
Switzerland: 3–7 business days
Finland: 4–7 business days
Norway: 7–9 business days
Europe: 2–14 business days
Iceland: 2–4 weeks
Réunion: 4–7 weeks
Belgium, Denmark, Netherlands, Austria: 2–4 business days
Sweden, Spain: 3–5 business days
Switzerland: 3–7 business days
Finland: 4–7 business days
Norway: 7–9 business days
Europe: 2–14 business days
Iceland: 2–4 weeks
Réunion: 4–7 weeks
Payment
Payment methods
For the payment in our shop we use the payment service provider Mollie, which offers the following payment methods*:
- Apple Pay Super convenient for Apple friends. Apple device and account required.
- Prepayment (SEPA-Banktransfer) You will receive the necessary data in the confirmation email after placing your order. Please note that a bank transfer within the EU can take up to 3 working days. Transfers from outside the EU can take significantly longer.
- PayPal You will be forwarded to PayPal for the payment.
- Klarna Pay Later Buy conveniently on account and pay later. Klarna Pay Later is available in Austria, Belgium, Denmark, Finland, Germany, Netherlands, Norway and Sweden with a minimum order value of EUR 150.
- Credit Card Fast and easy payment by credit card.
- Bancontact The most widespread payment method in Belgium.
- eps The most commonly used payment method in Austria.
- iDEAL The most commonly used payment method in the Netherlands.
All payment methods are of course free of charge on our part.
* Not all payment methods are available in all countries.
Unless you pay in advance (SEPA), we will ship your order immediately.
Minimum order
There is no minimum order value, no matter what payment method, no matter to which destination. This is what we call customer-friendly.